• Delivery Manager - Travel/ Tourism

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Job Description
About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.
Roles and Responsibility

To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to business   performance improvement

 

         Managing & improving Customer Experience

 

         Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition

 

         Effective Management of Budgets and Commercials.

 

         Client Management through effective SLA monitoring, query resolution and weekly connects.

 

         Employee Development & improvement of Employee satisfaction index

 

         Succession Planning

 

         Process and Productivity Improvements

 

         Performance reviews

 

         Work in collaboration with the Quality / Work force planning & HR teams

 

         Daily, weekly, and monthly reporting

 

         Effective Floor Management during volume processing and TAT deadlines

 

Recruiter Name Purvi Samaiya
Recruiter Number 6267776090
Recruiter Email Id purvi.samaiya@ipsgroup.co.in
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