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Job Description
About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.
Roles and Responsibility

To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to business   performance improvement

 

•         Managing & improving Customer Experience

 

•         Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition

 

•         Effective Management of Budgets and Commercials.

 

•         Client Management through effective SLA monitoring, query resolution and weekly connects.

 

•         Employee Development & improvement of Employee satisfaction index

 

•         Succession Planning

 

•         Process and Productivity Improvements

 

•         Performance reviews

 

•         Work in collaboration with the Quality / Work force planning & HR teams

 

•         Daily, weekly, and monthly reporting

 

•         Effective Floor Management during volume processing and TAT deadlines

 

Recruiter Name Purvi Samaiya
Recruiter Number 6267776090
Recruiter Email Id purvi.samaiya@ipsgroup.co.in
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