• Delivery Manager - Travel/ Tourism


Job Description
About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.
Roles and Responsibility

To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to business   performance improvement


         Managing & improving Customer Experience


         Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition


         Effective Management of Budgets and Commercials.


         Client Management through effective SLA monitoring, query resolution and weekly connects.


         Employee Development & improvement of Employee satisfaction index


         Succession Planning


         Process and Productivity Improvements


         Performance reviews


         Work in collaboration with the Quality / Work force planning & HR teams


         Daily, weekly, and monthly reporting


         Effective Floor Management during volume processing and TAT deadlines


Recruiter Name Purvi Samaiya
Recruiter Number 6267776090
Recruiter Email Id purvi.samaiya@ipsgroup.co.in
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