• Growth of Revenue and Profitability numbers for the key accounts/territory
• Development and implementation of growth strategies for each account
• Tracking of competition in the Key accounts and remain ahead
• Pre-emption and resolution of issues, working with the customer and the Delivery teams to manage escalations
• Building of a reputation of ‘easiest to work with’ with each Key Account
• Application of market research and market analysis to improve customer experiences
• Development of ‘pipeline’ strategies and flow models to ensure targeted order inflows are achieved and balanced into Projects
• Ideation/ design / co-creation of innovative solutions for Key Client.
• Go-to person both internally and in the Key Client’s organization for customer
• information, competitor information and market information
• Moving of the relationship from vendor/ supplier to trusted partner/ partner of choice
• Voice of customer
• Responsibility for RFI &RFP to customer